About Level Up 

Level Up, LLC, a wholly-owned subsidiary of AVIAN, represents a fusion of innovation, reliability, and top-tier cyber security and IT solutions. As a Virginia-based small business with over 150 years of collective experience, we pride ourselves on providing industry-leading expertise, big data analytics, and all-source research and analysis. Our technical capabilities directly bolster our customers' objectives, from mission centers to forward-deployed operations. 

In 2021, we joined forces with AVIAN, an employee-owned business and one of America’s fastest-growing private companies. With a shared commitment to resourcefulness, responsiveness, and reachability, we continue to uphold our trademark dependability and innovation, delivering exceptional services to our 80 government and commercial clients across 13 states. 

Beyond our technical and consulting prowess, we at Level Up believe in creating a positive impact within our communities. Through our charitable giving and volunteer programs, we support causes close to our hearts and inspire meaningful change. This commitment to service and community enhancement is what we call "The Level Up Way". 

Together, Level Up and AVIAN offer comprehensive solutions, blending technology and community engagement to create an exceptional partnership for our employees, customers, and community. 

Level Up is seeking a Contractor Support Administrator/Scanning Technician to work in a dynamic office environment.  The ideal candidate will have knowledge of and demonstrate experience in using Microsoft Office Suite, especially Word and Excel, as well as familiarization with Acrobat Adobe.  The candidate must be competent in manipulating computer files, links and saving documents into various formats for processing. 

The candidate must have excellent computer and office skills.  The ideal candidate will, also, have strong customer service skills and will enjoy working in a ‘public’ facing role. He/She will be the face of the registry, processing incoming and outgoing mail in accordance with client policies and procedures. He/She will perform case management taskings including but not limited to entering information into the client systems; document scanning; and case tracking.

Other duties as assigned may include providing support to other areas of the contract in times of surge requirements.

• Provide mail-processing support for the onsite client registry Monday through Friday between 7am and 4 pm;
• Strong computer and customer service skills
• Knowledge of and experience in using Microsoft Office Suite, especially, Word and Excel
• Knowledge of Adobe and understanding file conversions.
• Knowledge of client guidelines for physical distribution of mailings; courier deliveries; etc.
• Ability to follow standard operating procedures, think independently, and use sound judgement, but know when to ask questions.

Clearance Required